Return Policy

We want your Petluxe Co. order to feel clear and dependable from product page to delivery.

30-day returns

We offer 30-day returns on eligible items. To start a return request, contact us with your order number and product details.

Item condition

Returned items should be unused, in their original condition, and with original packaging where applicable. Some product types may not be eligible for return for hygiene, safety, or final-sale reasons.

Damaged or incorrect items

If your item arrives damaged or incorrect, please include clear photos of the item and packaging so the issue can be reviewed quickly.

Shipping costs

Orders over $20 CAD ship free across Canada. Any return shipping requirements will depend on the details of the return request.